Privacy Policy
HB Technologies Ltd t/a TSCOnline.co.uk
This Privacy Policy explains how HB Technologies Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from TSCOnline.co.uk.
We are committed to handling your personal data fairly, lawfully, and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website confirms your acceptance of the updated policy.
1. Who We Are
Data Controller:
HB Technologies Ltd
Trading as: TSCOnline
Registered Office:
Unit 21 Whinbank Park
Whinbank Road
Aycliffe Business Park
Newton Aycliffe
DL5 6AY
Email: support@tsconline.co.uk
2. Information We Collect
We may collect and process the following personal data:
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Name and billing details
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Delivery and contact information (email address and telephone number)
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Payment-related information (processed securely by our payment providers)
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Order history and transaction details
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Customer service communications and correspondence
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Demographic information such as address, postcode, preferences, and interests
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Website usage data, including IP address, browser type, and pages visited
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Information provided through surveys, reviews, or feedback forms
3. How We Use Your Information
We use your personal information to:
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Process, fulfil, and deliver your orders
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Manage payments, returns, cancellations, and warranties
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Provide customer support and respond to enquiries
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Maintain internal records and comply with legal obligations
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Improve our products, services, and website performance
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Send service-related communications (such as order confirmations or updates)
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Send marketing communications where you have given consent
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Conduct market research and customer feedback analysis
4. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
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Performance of a contract: where processing is necessary to fulfil an order or provide customer support
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Legal obligation: where we must comply with accounting, tax, or regulatory requirements
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Legitimate interests: to operate, secure, and improve our business and website, provided these interests do not override your rights
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Consent: where you have explicitly opted in to receive marketing communications or accept optional cookies
5. Marketing Communications
We will only send you marketing communications where you have given your consent.
You may withdraw your consent at any time by:
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Using the unsubscribe link in marketing emails, or
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Emailing support@tsconline.co.uk
Service-related emails (such as order confirmations) will still be sent where necessary to fulfil your order.
6. Cookies
Cookies are small text files stored on your device to improve website functionality and user experience.
We use cookies to:
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Enable essential website functionality
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Analyse website traffic and performance
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Improve content relevance and usability
Where required, cookies are only placed with your consent. You can manage or withdraw your cookie preferences at any time via your browser settings or our on-site cookie controls. Disabling cookies may affect website functionality.
7. Data Analytics, Profiling & Advertising
We may analyse website usage and browsing behaviour to improve our services and tailor content.
(a) On-site personalisation
We use anonymised or aggregated data to personalise website content and improve user experience.
(b) Third-party analytics
We use trusted analytics providers (such as Google Analytics) to understand how visitors use our website. These providers may use cookies to collect anonymised usage data.
(c) Advertising and remarketing
Where consent has been given, we may work with advertising partners to display relevant advertisements on third-party platforms. This may involve sharing limited data such as cookie identifiers or hashed email addresses. We do not share identifiable personal data without appropriate safeguards.
You can control advertising and analytics cookies through your browser or cookie settings.
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected:
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Order and transaction records: retained for up to 6 years to meet legal and accounting obligations
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Customer service communications: retained for up to 24 months
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Marketing data: retained until consent is withdrawn or the data is no longer required
When personal data is no longer required, it is securely deleted or anonymised.
9. Security
We are committed to ensuring your personal data is secure. We have implemented appropriate technical, physical, and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction.
Payment information is processed securely by third-party payment providers and is not stored on our servers.
10. International Data Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses, to protect your personal data.
11. Sharing Your Information
We do not sell or lease your personal data to third parties.
We may share personal information with trusted third parties only where necessary, including:
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Payment processors
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Delivery and logistics providers
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IT and website service providers
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Analytics and marketing platforms (where consent has been given)
All third parties are required to handle your data securely and in accordance with data protection law.
12. Links to External Websites
Our website may contain links to external websites. Once you leave our website, we are not responsible for the privacy practices or content of other websites. Please review their privacy policies before submitting any personal information.
13. Your Data Protection Rights
Under the UK GDPR, you have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your personal data (where legally applicable)
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Object to or restrict processing in certain circumstances
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Withdraw consent for marketing at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.
14. Contact Us
To exercise your data rights or if you have any questions about this Privacy Policy, please contact us at:
HB Technologies Ltd
Unit 21 Whinbank Park
Whinbank Road
Aycliffe Business Park
Newton Aycliffe
DL5 6AY
Email: support@tsconline.co.uk